Returns Policy


We are happy to offer you a 30 day money back or complimentary exchange policy provided that the items are returned to our online store in their original unused condition with the original packaging and tags.

All undamaged correctly returned products will be refunded to the purchasers bank account as soon as the goods are received by Handmade by Penni-Lee.

We will reimburse postage for damaged, defective or incorrectly sent items only.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care instructions.

How to Make a Return

Contact us by email and we will send you a return form, complete the form including whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:

Handmade By Penni-Lee
Postnet 51
Private Bag X3
Beacon Bay

Please make sure you give us a daytime telephone number or your email address so we can contact you.Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Handmade by Penni-Lee at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Handmade by Penni-Lee is not responsible for the damage or loss of items being returned.


You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or checks, we only deal with electronic payments.


If you wish to receive a credit for your purchase we will apply it as a credit note to your Personal Handmade by Penni-Lee account and when you make your next purchase you will be able to deduct the value of the credit from the total value on the checkout page. Please note credit notes are valid for 6 months from the date of issue.


Your refund will be credited back to your bank account and will exclude delivery costs. Please be aware it may take several days for the refund to show in your account.

Faulty Goods/Incorrect Items

At Handmade by Penni-Lee we take great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

  • Faulty or damaged items must be returned within 14 days of purchase.
  • Please be aware that general wear and tear of products does not constitute a refund.


Welcome to Handmade by Penni-Lee. Handmade by Penni-Lee is owned and operated by Penni-Lee Talbot. We provide access to and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.


When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should tell us immediately if you have any reason to believe that your password could have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.
Handmade by Penni-Lee reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.


We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.


Handmade by Penni-Lee grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Summer House Limited This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Handmade by Penni-Lee without express written consent. You may not use any metatags or any other ‘hidden text’ utilizing Handmade by Penni-Lee or its affiliates’ names or trademarks without the express written consent of Handmade by Penni-Lee. Any unauthorised use terminates the permission or license granted by Summer House Limited.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page as long as the link does not portray Handmade by Penni-Lee, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Handmade by Penni-Lee logo or other proprietary graphic or trademark (including those of Handmade by Penni-Lee s exclusive brands) as part of the link without our express written consent.


You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

– for fraudulent purposes, or in connection with a criminal offence or other unlawful activity – to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ – to cause annoyance, inconvenience or needless anxiety.


All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Handmade by Penni-Lee or its subsidiaries, its affiliates or its content suppliers and is protected by South Africa and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Handmade by Penni-Lee and its affiliates and is protected by South Africa and international copyright and database right laws. All software used on this website is the property of Handmade by Penni-Lee or our software suppliers and is protected by South Africa and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without Handmade by Penni-Lees’ express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without Handmade by Penni-Lees’ express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Handmade by Penni-Lees’ express written consent.


Handmade by Penni-Lee wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us


Handmade by Penni-Lee and other marks indicated on our website are trademarks or registered trademarks of South Africa and in the European Union, USA, Canada, Australia, China, Japan, Korea, Norway, Russia, Turkey, Singapore and/or other jurisdictions. Handmade by Penni-Lees graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Handmade by Penni-Lee. Handmade by Penni-Lees’ trademarks and trade dress may not be used in connection with any product or service that is not Handmade by Penni-Lees, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Handmade by Penni-Lee . All other trademarks not owned by Handmade by Penni-Lee that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Handmade by Penni-Lee.


When you place an order to purchase a product from Handmade by Penni-Lee, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price.

You are seeking to enter into a contract with Handmade by Penni-Lee, when you place an order.


Please review our Returns Policy which applies to products purchased from us.


We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
Despite our best efforts, a small number of products in our catalogue are mis-priced. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.


When ordering goods from Handmade by Penni-Lee for delivery in other countries the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Handmade by Penni-Lee the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


When you visit or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.


We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.